Frequently Asked Questions

Question regarding any product or service?
Contact Customer Service at (818) 701-4969 or email us at info@microqualitycal.com
What is your standard turnaround time?
5 business days
Do you offer expedite service?
Yes, expedite service is between 48 and 72 hours
Do you have a published price list?
No. Should you be in need of price quote you can either call customer service at (818) 701-4969, email us at info@microqualitycal.com or fill out the RFQ on our website.
Is there a minimum order size?
All orders must meet a minimum invoice charge of $55.00
What are your payment terms?
First order is COD, terms NET 30 subject to credit check
Do you offer pick-up and delivery?
Yes, we offer free pick-up and delivery weekly (approximately 50 miles from our Chatsworth location) on shipments of seven (7) items or more.
If I am outside your pick-up and delivery zone how do I get my equipment to you?
You can ship your equipment via UPS, FedEx or any other carriers that you use.
Will I have 24/7 access to my equipment status and/or certificates?
Yes, you may login any time to our system to find status and print / view calibration certificates.
Do you offer on-site services?
Yes, all on-site services our scheduled through our customer service team.
What items can you calibrate on-site?
Send us your equipment list and we will let you know what we can and can’t do
Is there a travel charge that applies to on-site service?
A travel charge of $47.50 per technician / hour can apply unless the fee is waived at our discretion based on the number of items we are calibrating.
How do I determine the proper calibration cycle for my equipment?
The answer to this question will vary with user’s accuracy requirements, frequency of use, manufacture recommendations, contracts or regulation and environmental factors to name a few. Should you want a qualified opinion on this matter please inquire with one of our calibration experts.
How do you handle items in need of repair?
There is no charge for repair estimates if an item is sent for calibration (calibration charge will apply whether you accept or deny repair). Customers are notified immediately by fax or e-mail with a detailed quote should their test equipment fail and be in need of repair. Our staff will keep you informed every step of the way on the progress of your test instrument. If your equipment’s repair cost exceed 65% of the fair market price of your item we recommend a replacement. All repairs are covered with a 30-day warranty. Our extensive Original Equipment Manufacturer spare parts inventory allows repairs to be expedited within the 5 -10 working days. Once your test equipment is repaired your item will be calibrated and will include a certificate traceable to N.I.S.T. and include data. You will pay for the initial calibration, parts, labor and shipping / taxes should they apply).
Do we require a PO before any work is commenced?
Yes.
Is the use of an accredited laboratory sufficient to satisfy the need for accredited calibrations?
Only if the calibration is within the accredited scope for that that calibration laboratory.
Does my uncertainty come with every calibration certificate?
We offer two types of certificates. A standard calibration certificate and an A2LA certificate. With the standard certificate uncertainty is provided upon request. With the A2LA certificate uncertainty is always provided.

Each calibration / repair / new equipment sale / used equipment sale comes with certificate traceable to N.I.S.T (See sample certificates under Accreditations):
  • Barcode & Instrument I.D.
  • Full Data (Before / After) Calibration and/or Repair
  • Condition Received / Condition Returned / Reason for Service
  • Description of Item incl. Model & Serial No.
  • Measuring Range
  • Procedure Used
  • Calibrating Tech
  • Temperature & Humidity
  • Accuracy
  • Calibration Standards Employed
  • Numbers Traceable to N.I.S.T.
  • Dual Signatures (Tech and Approval Signature)
  • Certificate Number
  • Purchase Order
  • Calibration Date / Next Cal Date
  • Recall / Cycle
  • Repair / Adjustment Note (when applicable)
  • A2LA Accreditation Logo (upon request)
  • Uncertainty (upon request)
Can we provide a copy of calibration certificate?
Yes, per your request we can fax, email, mail or you can login to your customer portal on our website and have 24/7 access to any one of your certificates.
What forms of payment does the company accept?
Company accepts ACH, check and the following credit cards: VISA, Master Card and American Express.
Is there a warranty on work provided?
All repair work comes with a 30 day warranty.


Contact Us:
(818) 701-4969

 

 

 

 
9168 De Soto Avenue
Chatsworth, CA 91311 USA
Tel: (818)701-4969
Fax: (818)818-6285
 
© 2003-2017 Micro Quality Calibration
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